Invisible in Toko Oen

If it wasn’t due to its historical value which people often talk about, I might never be here. It’s been a famous shop in Malang, Jawa Timur, but I never had time to visit it though I’d been on Malang almost every year. My dad didn’t like it coz it was hard to park his car at the front of the shop, while my cousin didn’t wanna eat in any restaurants which sold pork. I decided to come here alone, and I just wanna have a cup of ice cream. Coz people said that the shop sold delicious ice creams.

Then I thought that I’d review its ice cream here. Until then I changed my mind.

I came almost 12 a.m last week, in October 19, exact at the time when people are supposed to have lunch. It’s actually just a small shop, but it had a big dining hall which contained ancient Dutch dining tables for visitors who wanna have lunch right there.

I took a place beside window, and all people could see me carrying camera. A minute after I got in, a bunch of Caucasian tourists came in, there were about 4-5 people, and they took place on a table right next to mine. Then there the waitress came, in white shirt and black pants, showed them menu books. I glanced around the room, then I took the pictures of every corners.

Five minutes were over. Then there came a couple of Chinese taking seats on the corner. A waiter came to them, and offered them lunch. I stared at their gestures correctly. I heard the waiter offered them steak and ice cream.

Hey. I got astonished. Why hasn’t any waiter come to offer me the menu?

Five minutes later, another couple of tourist came, Caucasian again. They took another table, not far from mine. The waitress came to them and offered me lotta things. Well, I’d been sitting here for 10 minutes, and nobody did anything to my table?

I began to frighten. Was I invisible until no waiter came to my table? Did they mean to let me sit there without having anything to eat? Well, it’s allright if I may sit there for free. But paranoid minds started to reveal. I might have been hit by truck on the street and now I was dead. My phantom wandered around in ice cream shop for lunch and I didn’t realize that I’d become a ghost.

I opened up my cell and replied some e-mails. No, no, don’t be ridiculous, I said. No ghost can send e-mails!

10 minutes later, three tourists came in, two of them were Chinese and another one was Caucasian. A waiter came to them like a flash, then he offered them lotta foods inside the menu. I heard those tourists ordered shakes, and the waiter moved away. As passing my table, the waiter glanced at me. But he just shut up and walked into the kitchen.

I thought he returned from the kitchen and gave me menu book. I looked at him closely, and he didn’t do anything, only delivering drink to three tourists whom table was right beside my table. I began to upset. Was this the famous Toko Oen? Were the waiters nor the waitress didn’t pay attention to the native customer who sat alone on the table without offered her any drink?

And almost an half hour since I sat my butt right there. When the-waiter-who-didn’t-do-anything-to-me passed by for dishing something to those three tourists next to me, I waved my hand and called him, “Mas, Mas!”

There we go. The waiter came to my table. Then I said to him, “I’ve been sitting here for 25 minutes and nobody has offered me any menu book.”

He looked surprised and he apologized. Then he ran to cashier and gave me the menu book. I’d lost my appetite. However I travelled far to Malang coz I wanna enjoy ice cream in the shop, so I still must do my plan. I ordered a cup of chocolate ice cream, told him to be hurry, and I had it very fast.

My impression? Just so-so. Average. Not really special.

A restaurant may be excellent if it dished tasteful food and drinks. But it would taste poor if the service didn’t satisfy. And I’ll think 10 times if next time I’ll take my guest to Toko Oen. I’m afraid, the waiters of the shop will ignore my guest, same like they’ve ignored me.

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33 Comments (+add yours?)

  1. efahmi
    Oct 28, 2010 @ 05:33:40

    lah… lagi sial aja kamu disitu nggak keliatan. aku cuman pernah sekali kesitu dan dilayani secara normal. cuman yg buat aku ganjil itu aku pesen salad, tapi disajikan pake acar. kalo makan daging2an sih wajar dikasih acar, tapi salad kan isinya banyak sayur2an. masih dikasih acar lagi? hihihi 😀

    Reply

  2. Kimi
    Oct 28, 2010 @ 06:44:35

    Mungkin karena Mbak Vicky bukan turis asing makanya diacuhkan? *pikiran jahat* 😆

    Reply

  3. zan insurgent
    Oct 28, 2010 @ 11:26:08

    mungkin tu restoran kusus buat bule2 aja jadi kalo kapan2 mau makan disana lagi musti nyamar dulu jadi bule biar kelihatan :p

    Reply

  4. Asop
    Oct 28, 2010 @ 17:11:56

    Ahahaha~ 😀 *maap saya ketawa*

    Saya penasaran juga waktu baca judulnya, “invisible”? Apanya yang tak telrihat?? Ah ternyata begitu…. :mrgreen:

    Memang ya, kalo mau terasa lezat, kualitas makanan dan pelayanannya harus sama2 baik. Saling melengkapi. Udah pelayanan baik, para pelayan perhatian, makanan enak lagi. Nikmat banget…… 😳

    Btw, kalo mau es krim, yang melegenda itu Zangrandi di Surabaya. Pasti udah pernah coba kan, Mbak? 😀

    Reply

    • Vicky Laurentina
      Oct 28, 2010 @ 18:28:14

      Hush! Saya dikacangin, Asop malah ketawa!

      *pentung-pentung*

      Beberapa hari kemudian, saya ke Surabaya dan nyeruput esgrim di Zangrandi. Beuh, Zangrandi ternyata lebih enak! Servisnya bagus, esgrimnya yummy. Kayaknya mendingan saya nongkrong di Zangrandi aja deh, hihihi..

      Reply

  5. intan
    Oct 28, 2010 @ 17:26:15

    hihi” enak loo ternyata kamuu punya jurus di balik bayangan.

    ajarin donk,

    lol
    ;p

    Reply

  6. fanny
    Oct 28, 2010 @ 20:58:14

    kamu tamu invisible sih, Vick. hehee..pilih kasih banget ya…mentang2 turis dalam negeri dicuekin.

    Reply

  7. joe
    Oct 28, 2010 @ 21:39:01

    sering dengar namanya tapi belum sempat ke sana…

    Reply

  8. edda
    Oct 29, 2010 @ 12:21:03

    hihihi sabar mbak
    kdang saya jg merasa geregetan klo ada pelayanan kyak gt
    rasanya ga bkal 2 kali saya kesana lg
    hihihi
    lam kenal ya mbak 😀

    Reply

  9. Ria
    Oct 29, 2010 @ 17:18:48

    oh dear… that was terrible! But that’s strange… When I was there a couple of times years ago they served me from the moment I entered the store… 😦 This is mean their service is deteriorating… What a pity

    Reply

  10. inung gunarba
    Oct 30, 2010 @ 08:45:48

    To the point aja, rasis!
    Waksss… kecenderungan sih demikian. Tentu bisa didebat. Paling tidak, diskriminasi, dan diskriminasi anak kandung rasis. Maaf kalau saya salah qe3

    Makanya, hati-hati dalam bisnis jasa. Palagi di Indonesia, kita lebih sering make rasa bahkan dalam wisata kuliner. Termasuk, istilah Jawanya, diuwongke, dimanusiakan 🙂 Kalau ngegampangin, ya kayak sekarang, jadi postingan di blog keren ini qiqiqi

    Interiornya sih lumayan cakep, sengaja mempertahankan gaya klasik. Ini ngingetin ama toko ice cream TipTop di jl Mangkubumi di Jogja. Kursi model santai jaman Belanda 🙂

    Salam kenal Vicky, trims dah nongkrong di blog saya 🙂

    Reply

    • Vicky Laurentina
      Oct 30, 2010 @ 09:13:49

      So far, saya anggap itu kekhilafan pelayannya lantaran mungkin mata mereka rada bolor, Pak. Tapi mosok sih satu restoran pelayannya bolor semua?

      Saya juga setuju interiornya bagus. Berada di situ ngingetin saya dengan rumah Grandma saya. Tapi saya mendingan balik ke rumah Grandma saya ketimbang balik ke restoran itu lagi. Di rumah Grandma saya, saya nggak akan dicuekin!

      Makasih udah dikunjungin ya, Pak Inung.. 🙂

      Reply

  11. wardi
    Oct 31, 2010 @ 05:39:08

    Your post make me hungry

    Reply

  12. Bang Aswi
    Nov 04, 2010 @ 14:39:49

    Yang penting bisa menikmati es krimnya, Teh … ^_^ kendati pada akhirnya. Well, mungkin kebetulan aja Teteh dianggap seseorang yang numpang mengaso sejenak hehehehe … Piss ah!

    Reply

  13. Ann
    Nov 29, 2010 @ 10:53:57

    Thank for the feed back. I will fired that staff.

    Reply

  14. Lely Citra
    Dec 17, 2010 @ 20:46:30

    Kapan2 ke Malang, kalo mo eskrim tradisional, jangan ke Oen lah. ada toko es krim nyempil di Jl. Gresik. nama tempatnya Griya Eskimo. pesen eskimo special, pake liquer. Rasanee maak… *ngiler*

    Reply

  15. adetruna
    Dec 21, 2010 @ 09:26:40

    how poor you are… but rich in experiences of culinary..ghost culinary 😛

    Reply

  16. anna
    Mar 03, 2011 @ 15:14:29

    ambil hikmahnya aja non. kalo gak dicuekin, mana bs ambil foto sana sini. aku juga belum pernah ke situ. walau bpk almarhum punya rmh d malang. kalo ke malang lg, tak antar ke rsj lawang. mungkin bs inspiratif buat vicky

    Reply

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